We take all complaints seriously and aim to resolve any issues as quickly as possible. In the event of a complaint, please contact us in writing using one of the following methods:
By post:
GSR Heating Ltd
Energy House
Grandstand Road
Hereford
HR4 9NH
By email:
info@gsrheating.co.uk
We will acknowledge your complaint promptly and aim to investigate and respond fully as soon as possible.
If we are unable to resolve your complaint to your satisfaction, you have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider. As a NAPIT-registered company, our approved ADR provider is NAPIT.
You can contact NAPIT's ADR service using the following details:
By telephone:
0345 543 0330 (select option 5, then option 2)
By post:
NAPIT
4th Floor Mill 3
Pleasley Vale Business Park
Mansfield
NG19 8RL
For more information about your rights regarding ADR, please visit the Citizens Advice website.
